Delivery Policy

Our Delivery Policy is designed to clearly define how we process, ship, and deliver your orders. It follows a structured and logical framework to ensure transparency and consistency.

1. General Principles

  • Scope: Applies to all physical goods purchased through our store.
  • Objective: Ensure safe, timely, and accurate delivery of your order.
  • Responsibility: Delivery is a shared responsibility between us, our logistics partners, and you (the customer).

2. Order Processing

  • Order Confirmation:
    • Orders are confirmed once payment is successfully processed.
    • You will receive an email or SMS confirmation with your order details.
  • Processing Time:
    • Standard processing time: 1–2 business days.
    • Customized or pre-order products may require additional time, which will be communicated at checkout.

3. Delivery Methods

We provide multiple shipping options based on customer location and product type:

  1. Standard Delivery
    • Typical timeframe: 3–7 business days (domestic).
    • Carrier: Reputable postal/courier services.
  2. Express Delivery
    • Typical timeframe: 1–3 business days.
    • Additional shipping fees apply.
  3. International Delivery
    • Timeframe: 7–21 business days, depending on destination.
    • Customs, duties, and taxes are the customer’s responsibility unless otherwise stated.

4. Delivery Timeframes

  • Delivery estimates are calculated from the date of shipment, not the date of order.
  • Factors that may affect delivery times:
    • Distance to destination.
    • Customs clearance (for international orders).
    • Unforeseen events (weather, natural disasters, strikes).

5. Delivery Costs

  • Shipping costs are calculated based on:
    • Package weight and dimensions.
    • Destination country or region.
    • Selected delivery method.
  • Costs are displayed before checkout for full transparency.

6. Tracking & Notifications

  • Once shipped, you will receive a tracking number.
  • You can monitor delivery status via our website or the carrier’s portal.
  • Automated notifications will be sent for:
    • Order shipped.
    • Out for delivery.
    • Delivery completed.

7. Receipt of Goods

  • Customer Responsibility:
    • Ensure the shipping address is correct and accessible.
    • Be available to receive the package or authorize someone to do so.
  • Inspection:
    • Upon receipt, inspect the package for visible damage.
    • If damage is found, notify the delivery personnel immediately and contact our support team.

8. Failed Deliveries & Re-Delivery

  • If delivery fails due to:
    • Incorrect address provided by customer.
    • Customer unavailable at time of delivery.
    • Refusal to accept package.

Then:

  • The package may be returned to us.
  • Re-delivery fees may apply.

9. Risk of Loss

  • Risk transfers to the customer once the product is delivered and signed for.
  • For international shipments, risk may transfer at customs clearance (depending on Incoterms applied).

10. Exceptions & Force Majeure

We are not liable for delays caused by events outside our reasonable control, including but not limited to:

  • Natural disasters, pandemics, strikes, governmental actions, or transportation disruptions.

11. Contact & Support

If you have questions or require assistance regarding delivery, please contact us